Terms and Conditions
Terms and conditions of use
It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All products that are offered by our website may be created, charged, sent or presented by a third website and in such case they would be subject to their own Terms and Conditions. In some cases, to acquire a product, registration by the user will be necessary, with the input of reliable personal data and definition of a password.
The user can choose and change the password for their account administration access at any time, in case it has been registered and that is necessary for the purchase of any of our products. It does not assume responsibility in case it delivers this key to third parties.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of the stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In some cases verification may be required via email.
The prices of the products offered in this Online Store are valid only in the purchases made on this website.
FROM BOMBAY TO IBIZA through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.
If applicable (for sale of software, templates, or other product design and programming) you can not place one of our products, modified or unmodified, on a CD, website or any other medium and offer them for redistribution or resale of any kind.
Usted no puede declarar propiedad intelectual o exclusiva a ninguno de nuestros productos, modificado o sin modificar. Todos los productos son propiedad de los proveedores del contenido. En caso de que no se especifique lo contrario, nuestros productos se proporcionan sin ningún tipo de garantía, expresa o implícita. En ningún esta compañía será responsables de ningún daño incluyendo, pero no limitado a, daños directos, indirectos, especiales, fortuitos o consecuentes u otras pérdidas resultantes del uso o de la imposibilidad de utilizar nuestros productos.
REIMBURSEMENT AND WARRANTY POLICY
In the case of products that are non-tangible irrevocable goods, we do not make refunds after the product is shipped, you have the responsibility to understand before buying it. We ask you to read carefully before buying it. We only make exceptions with this rule when the description does not fit the product. There are some products that could have a guarantee and possibility of reimbursement but this will be specified when buying the product. In such cases the warranty will only cover manufacturing faults and will only be effective when the product has been used correctly. The guarantee does not cover faults or damages caused by improper use. The terms of the guarantee are associated with manufacturing and operation failures in normal conditions of the products and these terms will only be effective if the equipment has been used correctly. This includes
The purchase of the customer can be postponed for the anti-fraud check. It can also be suspended for more time for a more rigorous investigation, to avoid fraudulent transactions.
This website www.frombombaytoibiza.com guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring a validation of the orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
The subscription to advertising email newsletters is voluntary and could be selected at the time of creating your account.
From Bombay to Ibiza (ADAMAS 1888 S.L.) Reserves the right to change or modify these terms without prior notice.
www.FromBombayToIbiza.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made before the order has been dispatched / shipped at our end.
- There will not be any cancellation if the order has been dispatched / shipped.
We are committed to give you products with best design and quality. We do check all the items manually to ensure that you won't get any kind of defective or damaged product and to maintain the quality.
We believe in complete customer satisfaction and try our best you do not need to return any products but on any occasion you may need this policy.
In such sort of situations, when you want to return we suggest you to check your complete order by yourself on arrival and do let us inform about the damaged or defective products within 3 days of the delivery. We will address your issue regarding refund and replacement within 2 working days.
Following are our after sales protection terms by which we will address your after purchase issues.
1.Missing Product -
We check twice your order before shipping to confirm we have sent you all items listed in your invoice. So please kindly double check quantity you have received. Sometimes any item gets pressed by another item. Finally if you confirm missing item in your order, please check your parcel whether it is delivered to you in good condition. Please inform us the quantity and real weight of parcel you have received. In such case we will check our log file to determine any discrepancy in quantity what you have been sent and quantity what has been marked with us. If we find any mistake from our side, we will refund you full amount of that missing item.
2.Defective and Damaged Product -
If there is some minor defect in product like some of the stones are not fixed properly or they are out due to long distance transport we will suggest you to fix them at your end we will provide you some extra stones and some store credit as per our mutual discussion.
If there is some major defects or damage happens please let us inform with the image of that product in 3 days of delivery then we will decide that whether we will replace that product or to issue refund for that. We don't prefer to have goods been returned to us due to high cost of return shipping but you need to return the product back to us and return shipping has to be paid by buyer.
Item must be returned within 7 days of delivery and must be in original condition with all its original packing .
We will examine the item upon receipt at our warehouse and ship the correct item back to you , if there is genuine defect or damage we will bear shipping charges (from us to you ) but if found nothing wrong with the returned product, buyer will be responsible for shipping (from us to you ). We will not be responsible for return shipping charges (from you to us)
Return because of the delivery/customs/duties
If parcel is returned to us due to wrong/incorrect address or buyer refuses the parcel to accept due to any customs/duties/ taxes/octroi as per their land laws or for any other reason, both the shipping charges as well as payment for goods will not be refunded in any case.
3.Wrong Product Received -
If you receive products different then you ordered do let us inform about that along with pictures of item received within 3 days of receiving shipment, we will refund you or replace them free of cost.
Points to note -
1.All the refunds will be issued in the form of our store credit.
2.For international shipments all the custom duty, import charges and any other taxes will be paid by buyer only.
3.Size of the product may vary a little bit for that we will not be liable for any replacement or refund
4.Shipping charges for return will be paid by buyer only.